Your allpay payment card, which you received when you moved in, has details of your name and reference number. This allows you to pay rent and recharge payments in any of the following ways:
And remember…
Get a receipt! If you are paying by any method other than direct debit or telephone, you should always ask for a receipt. Please keep this receipt in case there is a query about the payment. Payments can take between two and seven days to reach us depending on how you pay.
Stay in touch. If you have any questions about your account, please get in touch. And, if something changes and you are struggling to pay you rent, don’t ignore the problem get in touch straight away.
How to pay:
Payment by direct debit
If you want to pay by direct debit, you will need to fill out an authority form. We can give you this form and help you to complete it, just contact us directly. You will not need to fill out another form if your rent changes, the new amount will be taken automatically. First, check with your bank to make sure that your account allows direct debits.
Online
You can pay online using your payment card and a debit or credit card. You need to give your tenant reference number, your debit or credit card details, and the amount of rent you need to pay. The allpay site is a secure payment site – look for the padlock at the bottom right hand side of the browser window or at the top next to the address bar. Click here to go to the allpay website. | 
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If you use online banking, you can also choose to pay via bill payment. Please contact us for our bank sort code, account number and our payment reference.
Use the new allpay App!
You can now pay rent easily, wherever you are, at the touch of a button on your Apple or Android Smartphone. The new mobile App is free to download from the Apple App Store and Google Play (formerly the Android Market).
Log into your account via the App, where you can store your payment reference number, bank card details and payment amounts - so you don’t have to enter them every time. Plus you can create a 4 digit pin number, so there isn’t a lengthy login process every time you use the App. And all of this is in a secure environment. Want to know more? Visit the allpay website.
Over the telephone
If you have a debit or credit card, you can pay your rent over the phone. You can use Switch and Delta and also any of the major credit cards. You will be asked for your rent payment card number so have this card with you. You will then be asked for details from your debit or credit card and the amount you want to pay. You can call the automated allpay line 0844 557 8321, or contact us directly as we are now able to take payments over the phone.
Pay at a PayPoint in local shops and post offices
You can pay your rent at any of these where you see the PayPoint logo, including local shops, garages and newsagents and at post offices. You will need to take your payment card with you to make a payment.
PayPoint staff can only take your payments, they can’t see your rent balance or answer queries about your account – if you have any questions contact us.
Have Housing Benefit paid direct to us
If you are claiming Housing Benefit, you can usually ask for this to be paid straight to us.
At some local offices
Although it is not our preferred method, you can still pay by cash or cheque at some of our offices; in Exeter and Totnes. Make sure you have your payment card with you. You will be given a receipt for any payments you make.
We can’t take payments at our Plymouth or Barnstaple offices.
Send us a cheque
You can still put a cheque in the post to us at your local office just make sure it has the correct postage and will arrive on time - although we would advise you to pay by allpay.
