Tenancies and estates are managed by our specialist teams, including:
- Home Choice (allocations and lettings)
- Enforcement (rent arrears and anti-social behaviour)
- Customer and Community Contact (front-line customer services)
- Sheltered Housing (rented housing for those of pensionable age)
When you contact us, our switchboard staff will do their utmost to make sure that you are put through to the correct service or person who can best give you assistance.
Tenants Handbook
Our Tenants' Handbook sets out advice and information on your tenancy. Click on this link to view the latest edition of the Tenant's Handbook
Tenant Feedback
We place great emphasis on the feedback we get from our tenants, whether it is through meetings and forums, surveys or through complaints and suggestions. You can send us your complaint, compliment or suggestion by completing the electronic form on the Contact Us page.
Service Standards
We regularly publish the standards you can expect from us and we will apologise if we fail to meet these standards and look at ways we can improve our services. Please click on this link to see our Service Standards.
Garages to rent
We have garages throughout south Devon which are available for rent on a weekly basis. Garages are available to both tenants and non-tenants of Tor Homes although priority is given to our tenants.
You can see details of garages currently available on the Garages available to rent page
Asbestos in your home
Asbestos was used extensively as a building material in the UK from the 1950's through to the mid-1980's. It was used for a variety of purposes and was ideal for fireproofing and insulation. Any building built before 2000 (houses, factories, offices, schools, hospitals etc) can contain asbestos. Asbestos materials in good condition are safe unless asbestos fibres become airborne, which happens when materials are damaged. Further information can be found in the Tor Homes factsheet Dealing with Asbestos, or on the HSE website at www.hse.gov.uk/asbestos
Tor Homes carries out surveys to identify the location and type of asbestos present in homes, and has a management plan to deal with it. Normally we will not remove asbestos unless it is damaged, or liable to be damaged, or disturbed in the normal use of the property. This is in line with health and safety guidance to avoid the potential release of fibres.
If you are carrying out work in your home, or you are concerned about possible asbestos in your home then you can contact us and we will be able to tell you where asbestos has been identified in your home or similar properties and any precautions you should take. You can ring us on 0800 316 88 39, or e-mail asbestos@torhomes.com
