Tenancies and estates are managed by our specialist teams, including:
- Home Choice (allocations and lettings)
- Enforcement (rent arrears and anti-social behaviour)
- Customer and Community Contact (front-line customer services)
- Sheltered Housing (rented housing for those of pensionable age)
When you contact us, our switchboard staff will do their utmost to make sure that you are put through to the correct service or person who can best give you assistance.
Tenants Handbook
Our Tenant’s Handbook sets out advice and information on your tenancy. Click on the link below to view the latest edition of the Tenant's Handbook.
Service Improvement Performance Plan
Each year Tor Homes carries out service reviews to ensure that we continually improve our services to you. We publish the Service Improvement Performance Plan which is a summary of the results of these reviews. It sets out our achievements and describes our plans for the forthcoming year. Click on the link below to see the latest edition
Tenant Feedback
We place great emphasis on the feedback we get from our tenants, whether it is through meetings and surveys or through complaints and suggestions. You can send us your complaint, compliment or suggestion by completing the electronic form on the Contact Us page.
55 Promises
We regularly publish the standards you can expect from us and we will apologise if we fail to meet these standards and look at ways we can improve our services. Please click on the link below to see our 55 Promises.
Estate Walks
Our aim is to ensure that our estates are pleasant places to live and with that in mind we carry out regular estate visits/inspections. We have a programme of “Estate Walks” where tenants and staff walk around their estates to agree any action required.
